This Return and Refund Policy applies to purchases made through kanmlo.shop. By placing an order on the website, you agree to the terms outlined below regarding returns and refunds.

1、Return Eligibility

Customers may request a return within 30 days after receiving their order.

Items must be unused, in their original condition, and returned with all original packaging if applicable.

Returns that show signs of use, damage caused by the customer, or missing components may not be eligible for a refund.

2、Return Request Process

Customers must contact customer support before sending any item back to request return authorization.

Once the request is reviewed, instructions for the return process will be provided.

Unauthorized returns sent without prior approval may not be accepted or processed.

3、Return Shipping

Customers are generally responsible for the cost of return shipping unless the item received is incorrect or defective.

It is recommended to use a trackable shipping service when returning items to ensure delivery confirmation.

The website is not responsible for returned items lost during transit.

4、Refund Processing

After the returned item is received and inspected, the refund request will be reviewed.

Approved refunds will be processed within 5–10 business days after the return is confirmed.

Refunds will be issued through the original payment method used during the purchase.

5、Non-Returnable Situations

Items that are damaged due to improper use or handling by the customer may not qualify for a return.

Requests submitted after the return eligibility period may not be accepted.

Any items returned without meeting the required conditions may be declined.

6、Order Cancellation

Orders may be canceled if the request is submitted before the order enters the processing stage.

Once an order has been processed or shipped, cancellation may no longer be possible and the return process will need to be followed instead.

7、Damaged or Incorrect Orders

If a customer receives an item that is damaged or incorrect, they should contact customer support within 48 hours after delivery.

Supporting information such as photos may be required to verify the issue and arrange a replacement or refund.

8、Policy Updates

kanmlo.shop reserves the right to update this Return and Refund Policy when necessary.

Updated versions will be published on the website and will take effect upon posting.