1、Order Questions

How do I place an order?
You can place an order by selecting the items you like, adding them to the cart, and completing the checkout process by following the on-screen instructions.

Can I cancel my order?
Order cancellation requests can be submitted before the order enters the processing stage. Once an order has been processed or shipped, cancellation may no longer be possible.

How long does order processing take?
Orders are typically processed within 2–3 business days before shipment.

2、Shipping Questions

Standard shipping typically takes 7 business days after the order is shipped.

International Shipping: Typically takes 14 business days depending on the destination and customs processing time.

How can I track my order?
When tracking information is available, it will be provided after the order has been shipped so you can follow the delivery progress.

What should I do if my order is delayed?
If your order appears delayed beyond the expected delivery time, you can contact customer support for assistance in checking the shipment status.

3、Return and Refund

What is the return period?
Return requests can be submitted within 30 days after receiving the order.

How long does it take to receive a refund?
Once the returned item is received and inspected, approved refunds are usually processed within 5–10 business days.

Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item received is incorrect or defective.

4、Account and Support

Do I need an account to place an order?
In many cases, orders can be placed without creating an account, depending on the checkout options available on the website.

How can I contact customer support?
If you need assistance, you can reach out through the contact details provided on the website.

How long does it take to receive a reply?
Customer inquiries are usually reviewed and responded to within 1–2 business days.